Refund & Returns Policy

Last updated: 8 October 2026

If something is not right, we would rather fix it than argue about it. Here is how returns work.

30-day returns

You may return any item within 30 days of delivery for a full refund. To qualify, the piece must be:

  • Unworn and unused, with no scuffs, creases or marks on the leather or sole.
  • In its original packaging, with the dust bag and authenticity card included.
  • Accompanied by proof of purchase — your order number is enough.

Please try shoes on carpeted surfaces until you are sure. Footwear returned with scuffed or dirty soles cannot be refunded.

How to start a return

  1. Email weibiaokeji2026@outlook.com with your order number and a short note about why you are returning the item.
  2. We will reply within one working day with a returns address and a reference number.
  3. Pack the item securely and send it back. You are responsible for return postage unless the item was faulty or we sent the wrong piece.
  4. Once it arrives and passes inspection, we refund the original payment method within 5 working days.

Exchanges

Need a different size or colour? Tell us when you start the return and we will reserve the replacement while your parcel is in transit, subject to availability.

Faulty or incorrect items

If an item arrives damaged, or is not what you ordered, contact us within 30 days with a photograph. We will cover return postage in full and either replace the item or refund you completely, including the original shipping cost.

Late or missing refunds

Refunds can take a few days to appear depending on your bank. If it has been more than 10 working days since we confirmed the refund, write to us and we will trace it.

Sale items and personalisation

Reduced items follow the same 30-day rule. Made-to-order or personalised pieces are excluded unless they arrive faulty, because they cannot be resold.

Other policies

Contact us

If anything here is unclear, or you need us to do something specific about your order, write to weibiaokeji2026@outlook.com. We answer every message within one working day, Monday to Friday.